Terms and Conditions 

1. Respect the Vehicle and Seating - No feet or shoes on the seats - The upholstery is expensive and should be kept clean and comfortable for all. We have a STRICT No Smoking Policy - Includes Vapes and E-Cigarettes

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2. Respect the Driver and our Staff - Any form of abuse or aggression to the driver or staff will not be tolerated, Failure to comply may result in termination of the booking without a refund.

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3. Use of the Facilities - The table is for drinks ONLY, Please do not Lean, Sit, Rest or Lay on it.

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4. Communication and Connectivity​​ - Use the phone at the back of the car to communicate with the driver.​

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5. Journey and Extensions​ - Alterations or extensions must be arranged with head office, not the driver. 

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6. Damage policy - Kindly please be aware Any damage to the vehicle interior will be charged to the customer.

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7. Free Quotations - please note that all quotations for your journey are FREE of charge to ensure the booking process is as easy as possible 

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8. Vouchers - The voucher must be redeemed within 1 year from the date of issuance. This voucher is valid for one-time use only and cannot be split into multiple trips. The voucher must be used within London only. The 4-hour service includes all waiting time during the booking. The winner may choose to use the voucher for a solo experience or invite up to 5 friends to join. The voucher is non-transferable and may only be used by the original winner. .

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9. Booking confirmation - Upon receiving the deposit a confirmation email will be sent detailing the trip confirmation, vehicle type, and its premium features 

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10. Availability Clause - Note that if a deposit is receives more than 24 hours after the deposit request email, availability may be subject to change. Clients should always check back for updates 

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11. Snacks Service - Clients can request luxury snacks and refreshments for £15. The chauffeur will purchase items up to a £20 limit. For amounts exceeding £20, clients must transfer additional funds to GOOD TO GO GROUP with an item reference to confirm

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12. Champagne Options - Only valid for bookings with a minimum time of 2 hours. please contact us for prices and champagne details​

 

  13. Cancellation Policy - Free Cancellations (More Than 48 Hours Before Scheduled Trip):

• Clients may cancel their reservation more than 48 hours prior to the scheduled trip time without incurring any cancellation fees.​

• In such cases, any deposit paid will be fully refunded to the original payment method.

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 14. Cancellations Within 48 Hours of Scheduled Trip:

• Cancellations made within 48 hours of the scheduled trip time will incur a £90 cancellation fee.​

• The remaining balance of any deposit paid will be refunded to the original payment method.​

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15. No-Show Policy:

• If a client fails to appear at the designated pickup location without prior notice, the reservation will be considered a no-show.​Book A Car+1Chauffeur Driven Magazine+1

• In the event of a no-show, the full fare will be charged, and no refund will be issued.

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16. Refund Processing:

• Refunds, where applicable, will be processed within 5-7 business days from the date of cancellation.​

• Please note that processing times may vary depending on your financial institution.​Prestige Ride

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17. Modifications to Reservations:

• Clients wishing to modify their reservation details are encouraged to contact us as soon as possible.​Book A Car

• Modifications are subject to availability and may be subject to additional charges.​

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For cancellations, modifications, or any inquiries regarding your reservation, please contact us at:

• Email: gtgbookings.help@gmail.com

• Phone: 02034888431

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18.     Reservation Requirement:

Premium add-ons may only be purchased after confirming your trip reservation and deposit payment. Clients must provide their reservation number when purchasing any add-ons.

 

19. Pre-Booking Window:

We recommend adding any premium products at least 72 hours prior to your trip to ensure availability and avoid delays. Add-ons requested within 48 hours of the trip are subject to availability and may incur additional changes.

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 20. Food and Drink Allergens:

Clients are responsible for reviewing all allergen information on food and drink labels prior to consumption. GTG Chauffeurs accepts no liability for any allergic reactions or issues related to consumables.

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 21. Product Sourcing:

All consumable products are purchased from reputable, UK-registered supermarkets. GTG Chauffeurs maintains a full record of purchase history for all food and drink items for client reference.

22. Consumable Policy:

All consumable products must be removed from the vehicle at the end of the trip to maintain the quality and hygiene of our fleet.

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23. Alcohol Policy:

Champagne is the only alcoholic beverage permitted for consumption inside our vehicles, and must be purchased through GTG Chauffeurs in compliance with our policies.

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24. Vehicle Respect and Damage:

We kindly ask all clients to treat the vehicle with respect at all times.

Any damage beyond standard cleaning requirements will be charged to the client accordingly.

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25.  Merchandise Delivery:

All merchandise purchased via GTG Chauffeurs is subject to a maximum delivery window of 5–7 working days. We appreciate your patience and understanding.

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26.  Subject to Availability:

Complimentary drinks and certain add-ons are provided based on availability. GTG Chauffeurs will always aim to fulfil all requests where possible.

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27. Cancellation Due to Unforeseen Circumstances: In the rare event that GTG Chauffeurs must cancel a confirmed booking due to unforeseen operational issues, clients will be notified promptly and offered a full refund of any deposit paid, along with a goodwill gesture where applicable.

 

28. Deposit Protection & Fair Use: Deposits are held to secure your booking and confirm vehicle and chauffeur allocation. Misuse of the booking system or repeated last-minute cancellations without valid reason may result in restrictions on future bookings.

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Customer-Centric Commitment: In every circumstance, we aim to resolve matters in a way that leaves you feeling valued and satisfied, upholding our five-star service standard.

 

For any concerns or assistance, our dedicated support team is available to help.